Resumption of temporary suspension and List of temporarily suspended countries and territories (As of June 1, 2021)
Our acceptance of the order from oversea has been temporarily suspended due to the spread of the new coronavirus.
We will resume the acceptance of the order from oversea except the temporarily suspended countries and territories as noted below [from October 1].
Unfortunately we have no choice but to cancel the order from the temporarily suspended countries and territories as noted below.
According to the announcement from Japan Post, delivery of international mail and parcel to countries and territories not subject to suspension will be delayed.
We sincerely apologize for the inconvenience caused.
[ Temporarily suspended countries and territories ]
- The temporarily suspended countries and territories as noted below are excerpted from the list of the Japan Post.
- According to the situation, there is a high possibility that the number of suspended countries and territories will be changed.
- ASIA -
- MIDDLE EAST -
UAE, Israel, Saudi Arabia, Syria
- EUROPE -
United Kingdom **, Ireland, Greece, Romania, Russia
- OCEANIA -
- NORTH & CENTRAL AMERICA -
USA *, Canada *, Cuba, Jamaica, Costa Rica, Dominican Republic, Guatemala
- SOUTH AMERICA -
Brazil, Peru, Argentina, Uruguay, Columbia, Chile, Paraguay, Venezuela
* To the USA (Orders under 6000 yen), Canada, Australia
We can arrange the shipment by airmail using Small Packets, if you strongly want. In that case, you have to agree the following conditions.
(EMS delivery to the USA will resume on June 1, 2021. We will ship orders over 6,000 yen to the USA by EMS)
* Small Packets cannot be sent registered, therefore, we (also Japan Post) cannot reply even if you inquire it.
* If the package is lost before it is delivered, it is not covered by the warranties.
We (also Japan Post) will not take any responsibility for any damage caused to it during delivery.
Note that it will usually take about 7-14 days.
** To the United Kingdom
UK's tax system has changed because of UK's withdrawal from the EU.
So we can't send commercial parcel to UK.
Sorry for this inconvenience.
We provide the international forwarding services to the customers who wish to ship to UK, so please use this service if you wish.
[ tenso.com ] https://www.tenso.com/en
After shipping from Quilt Party to tenso.com (in Japan) , the parcel will be sent to you from tenso.com.
Therefore, 10% product tax will be added to the amount of Quilt Party.
Please note that there is a possibility that the service of tenso.com will be stopped due to further rule changes.
[ Delivery delay to All around the world ]
- Delivery days by EMS & E-Packet will take for about 6-8 weeks (sometimes more...) than usual because of increasing orders and coronavirus infection.
We are looking forward to your order.